Warranty Period and Details

Subject to the provisions of this warranty, Jiaxin Window Systems warrants that their products as detailed below, are covered by the following warranty period. Subject to the conditions stated.

(1)  Glass shall, for a period of 10 years from the date of manufacture, remain free from material obscuration of vision, resulting from moisture or film formation or dust collection, on the interior glass surfaces of the air or argon space under normal conditions of use that is visible from 3 metres in normal viewing conditions.

Powder Coating shall, be covered for a minimum period of 10 years from the date of manufacture. (For inclusions and exclusions please refer to manufacturers specifications for your particular powder coat specifications) 

(3)  Aluminium Extrusions shall, be covered for a period of 7 years from the date of manufacture.

Water leakage shall, be covered for a period of 2 years from the date of manufacture.

(5)  Fabrication shall, be covered for a period of 10 years from the date of manufacture.

Hardware shall, be covered for a period of 10 years from the date of manufacture.

Warranty Coverage

This Warranty is to be read in conjunction with and is subject to the Jiaxin Window Systems "Terms and Conditions of Sale" in force at the time of sale.

In the event that the Product fails to meet the terms of the Warranty set out in section 1, and such failure is caused by the direct result of a defect in the material or manufacture of the Product, Jiaxin Window Systems will at its option replace the Product or refund the original invoice value of the Product.

Reporting and Verification of Product Failure

Jiaxin Window Systems has the right to establish to its satisfaction that the Product defect or failure is in accordance with the above Warranty and that all of the above conditions have been met. 

Any failure of the Product shall be reported immediately to Jiaxin Window Systems. If failure of the Product is not notified to Jiaxin Window Systems within fourteen days of failure, the Buyer shall be deemed to have waived all rights under the Warranty (subject always to the full terms and conditions of sale). 

Products must not be returned without the prior agreement of Jiaxin Window Systems. Jiaxin Window Systems may require the Product to be examined in situ to determine the cause of the failure. 

All expenses of claiming in respect of this Warranty will be borne by the person making the claim. Jiaxin Windows System may require documentation supporting the claim to be provided.

For warranty claims or enquiries, contact: office@jiaxinwindowsystems.com or enquiry@jiaxinwindowsystems.com


The Warranty specifically excludes any consequence of glass breakage from any cause other than defective material or manufacture of the Product up to the specified design wind pressure as determined in accordance with Australian Standards AS 1170.2 and AS1288 and specifically excludes any consequential liabilities following installation.

(1)  The product has not been subject to misuse, abuse or neglect.
(2)  In respect of insect and safety screen products, this guarantee is void if: 
  • The product has not been fabricated by JWS. 
  • The product has not been maintained in accordance with the appropriate method. 
  • Manufacturing standards and tolerances are not deemed defects, nor are industry variations in colour of aluminium componentry. 

Warranty of Replacement Product

Any replacement Product supplied pursuant to this Warranty shall be warranted only until the expiration of the Warranty period for the original Product. 

Product Specific Conditions

Manufacturing standards and tolerances and industry variations in colour of aluminium components are not deemed defects. Product installed within 500m of the seafront should have been specified to have a finish designed for the site. Failure to do so may void the guarantee. 

Interpretation of Warp
Warp shall be interpreted as meaning the cupping/bowing or twisting of doors and windows. It refers to distortion within the door itself and not its relationship to the jambs or frame in which it is hung. A warp in a door will not be considered a defect unless it exceeds 5mm. 

Warp exceeding tolerances noted above shall be considered a defect only: 
  • When cupping is determined by applying a straight edge to the convcave face of the door or window
  • When a twist is determined by placing the door or window face against a true plane surface

The warranty against warp does not apply to the following: 
  • Doors or windows with face veneers of different species 
  • unbalanced construction Doors that are improperly hung or do not swing freely

External doors and windows which have been painted with dark colours. 

Doors and windows where closers and associated hardware are fixed in a manner that causes undue stress on the door or window. 

Experience has demonstrated that warp occurs after doors and windows have been delivered to building sites. It is usually due to improper storage or adverse moisture conditions after hanging and not a manufacturing fault. 
Other Information
About JWS
Experience & Capacity